FAQs

MAHASUTRA makes fine fragrance (parfum absolute and eau de parfum), aromatherapy roll-ons, aromatic infusion oils, candles, room and fabric sprays, skin and body care, spa treatment oils and gift sets, inspired by ancient heritage and sensual rituals.

Our products use botanical infusions, essential oils and skin-friendly ingredients such as aloe vera, glycerin and plant-derived surfactants. They are formulated to be gentle for daily use and to meet international cosmetic safety standards. We recommend a patch test if you have sensitive skin.

Each series has its own character. Heritage is warm resins, woods and spice (Sacred Embers, Divine Rituals). Botanica Alchemy is green and floral (Forest Hypnosis, Midnight Blossom). Grand Reserve uses our rarest materials (Marble & Cognac, Obsidian Chamber). Every product page lists the full notes.

Use them in a reed diffuser (20–30ml), on lava stones or ceramic diffusers (5–10 drops), or in an ultrasonic diffuser (3–6 drops in water). They are for home fragrance only: do not apply to skin or ingest.

Yes. Orders over US$150 ship free. Below that, a flat shipping fee is shown in your bag and at checkout.

Yes. Orders ship in plain boxes with no indication of the contents on the outside, and the invoice inside is neutral and professional.

Most of our formulas are gentle and hydrating, such as our pH-balanced cleansers with aloe and panthenol. As with any fragrance or botanical product, patch test first, and avoid any product containing an essential oil you're allergic to. Pura, our unscented body cleanser, is made for sensitive skin.

Most products are best used within 24 months of manufacture. Check the product page and the pack for the exact shelf life. Store in a cool, dry place away from direct sunlight.

We accept returns and exchanges within 14 days of delivery for unused, unopened items in their original packaging. For hygiene reasons, opened personal care products can't be returned unless they're faulty. Email hello@mahasutra.co with your order number to start a return.

Orders are processed in 1–3 business days. Delivery then takes 2–4 working days within Malaysia and 7–21 working days to the rest of the world. You'll receive tracking by email. Customs checks can occasionally add a few days.